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| 1 star: | (17) |
This bank is a scam. Since they had a promotion for new account openings, both my spouse and I decided to open accounts and receive part of our direct deposit there. The promotion was really tricky. To make sure I understood all the requirements clearly, I had been contacting them at least twice a month. I am really sure they recorded all the calls, so they can listen to them again. Whenever I called them, I kept asking the same question, and I always received confirmation from the associate on the phone that I met the requirements already; it just took time for them to process the bonus. Yesterday, I received an email that I did not meet the requirement, so they could not give me the bonus. IT WAS SUPER FRUSTRATING. I called them, and they said there was nothing else they could do. Honestly, the bonus is the only reason we decided to open accounts with them. They have no branches around my area within 30 miles. If you have a choice, DO NOT CHOOSE THIS BANK.
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This bank has been the worst experience I have ever had, they claimed fraud on my business account and locked both business and personal accounts. It was a check from their own bank, bank manager verified funds in 5 minutes but fraud locked both accounts for 10 days. We filed complaint, next time I made large deposit they locked again on May 20th for no reason. And again the customer check was a Truist customer, funds verified in 5 minutes again. It is now July, there has been no resolution and they are still holding my funds. I never thought this was possible. Even the bank managers say nothing they can do and can't believe it. They call fraud department and all they get is we'll make a decision when were ready or we need to talk to individual that locked your account first or we'll escalate it. Bull crap, I think they hold money on purpose. I am in process of trying to find a lawyer.
I had been trying to work on my own credit during the lockdown period in 2021 and did a pile of research and still to no success did I repair my own credit how'd I was explained I could, watching different YouTube videos. From my own experience I can say it important to find a seasoned professional. That's XAPCREDITSOLUTION AT GMAIL DOT COM, he's got something truly amazing and it worked for me. My scores soared right up after one week of hiring him! Can you believe it he removed my discharged chapter 13 bankruptcy off all three credit reports! I had been battling with them and the courts over a year! My Experian, Transunion, and Equifax are over the 780s. I used 609 letters lexis, nexis freezing and no success! 5 stars for speed and effectiveness but their customer service is lacking, sometimes I found myself not being able to get hold of XAP immediately but he always responded within a day, this could raise a concern to certain people but I have no problems as they delivered results. Lexington law and others had great customer service but they didn't deliver so I gotta go with what truly brings helps my credit score and not totally rely on just customer service reps trained to pacify you.
This bank is terrible. They use the phone to deflect problems to local branches, when local branches are unable to solve problems caused by Truist. Their customer service representatives are very good at giving you information that is not pertinent to your question or problem, and they will not acknowledge a problem and cannot focus on solutions to problems. Speaking to customer service is sometimes more confusing than the automated responses because the representatives provide unclear and conflicting information, sometimes conflicting themselves during the same call. Online access is often restricted without explanation, and when contacted, the representative says they can solve the problem and then directs you to visit the local branch. Their main goal is to get you to hang up and to move to the next caller, as opposed to solving any problems. The interest rates and options financially are also not all competitive compared with other banks, so given the problems, find a different bank. Their fees are average.
Worst bank ever. They will lie and then deny it. If you want your credit trashed, this is the bank to use. No matter what you do and how correctly you follow the rules, they will change the rules, double charge your bank, falsely report you to the credit agencies, create bogus charges, etc.
This bank is absolutely horrible. Their customer service is terrible. They make mistakes and destroy your credit score. They rationalize it by saying we don't see it on our end. They change your mortgage payment monthly but do not tell you. I pay my mortgage electronically and while I can prove that I pay my mortgage on time, they will not apply the payment if you are $1 off and then they charge huge fees and send notes to the credit reporting stating that you are late.
Run, do not walk.
I called customer service on 2/6/24, requesting to change my recurring payment. The customer service rep deleted my current bank account that the recurring payment was withdrawn from. I informed her that was not what I requested, I asked to speak with a supervisor and explained what happened. I wanted to make a change in the banks to withdraw my recurring payments and not delete the account. She assured me the account wasn't deleted and I would have to make the change on the app. A week or two later, I receive an email that my payment was late and I was assessed a late fee! I called customer service on 2/20, and I was informed they would pull the call and review it, and I would receive a call and it would be dismissed if it was an error with Truist. I never received a call, but a letter stating I needed to pay the late charge! I called customer service once again and was placed on hold for a total of 25–30 minutes The rep on 2/20 didn't enter any notes into the system, and a manager pulled the call and determined it wasn't their error—really! My experience really makes me want to close all my accounts and move them elsewhere! I think I will!
Too many fees, and pushing the CRT bs. Also, I wanted a small safe deposit box, there were none. They “gave” me a larger SDB to use, then charged me for it, a year later.
Boom! Closed my accounts and moved to a local CU. They asked why. I told them “racism”
Much happier now
Awful bank! Please Never use Truist!! My car loan has been double charged out of my account for 2 months now. This is not my fault but Trust will not admit it is an issue with their system. They keep arguing telling me I paid my payment twice 2 times in a row!! On top of that they are charging me fees!! They refuse to give me my money back. I escalated this as high as I can go with Truist. I have now contacted Better Business Bureau. They are giving Truist 15 days to respond. They refuse to admit fault and I want everyone to know to go with a different bank. I should not be treated like this and neither should you!
I have been banking with Truist (originally Suntrust) for a long time. All my direct deposits goes to this bank for many years. Although there never have been much customer service, I didn’t mind much until recently when an erroneous draft went to my “credit card” account that I never ever used instead of my regular checking account (with plenty of cash). Then the credit account started incurring interest and penalty. I called the bank as soon as i saw it, told them it was an error and they said they’d reverse the charge and close the account as I requested. However, even they reversed the charges, they never closed the account which kept accruing interest and penalty. When I finally realized again I called them and asked them to correct it. I had to talk to two levels of customer service and they ended up telling me that there is nothing they can do since they gave me a credit already over the past 12 months due to the last correction. They refused to correct their own error that they put on their long-time customer. This is shocking and I am moving away from this bank.
After opening an account, they waited for my first big deposit then locked the account and made me come in branch. Terrible customer service. Website is insanely slow.
I have been with this bank throughout multiple mergers over the last 45 years.
I am in the process of closing out all my accounts based on woke ESG policies. I don’t want my banking institutions to be involved in politics.
I opened a checking account May 13,2022. Supposed to be free with Direct Deposit. Was charged a monthly fee June 27 because DD didn't come in until the 30th. Jumped thru hoops, hours on the phone to be "forgiven as a one time courtesy" $12 fee. December 2022, my DD (it is a pension) comes early due to holiday. Because Truist statemetn runs to 27th of month, Dec. 2022 had 2 DD's (Nov 30 & Dec 20) and Jan 2023 had NONE as their statement period ended 1/27/23, my pension DD comes in 1/31/23. An hour on the phone, numerous holds, now waiting for a call back for a supervisor.
4/22/2022 - MOST RECENT: VISITING NEW BRANCH IN WAKE FOREST, NC ON CAPITAL BLVD.
DEPOSITED CHECK AT TELLER LINE 4-4:30 PM ON FRIDAY, NO SPECIAL REQUESTS, NO CASH BACK , NO HOLDS (because I asked if this would be the case) OR ANYTHING, OTHER THAN IT TOOK TELLER ALMOST 10 MINUTES TO HANDLE THIS TRANSACTION. CHECK DOES NOT SHOW UP ON LINE, IMMEDIATELY...NOR DOES IT SHOW UP NEXT DAY (SAT. MORNING). I CALL BRANCH, TALK TO ATTENDING MGR. AND SHE SAYS IT MUST BE SOME "GLITCH" IN THE SYSTEM, AND THAT I WILL HAVE TO WAIT UNTIL MONDAY TO FIND OUT IF THERE IS A PROBLEM. I LOOK ONLINE ON SUNDAY MORNING - NOTHING POSTED, AND I CHECK again MONDAY MORNING, STILL NO CREDIT TO MY ACCOUNT. I VISIT BRANCH BEFORE LUNCH. THE PLACE IS OUT OF CONTROL. THE MANAGER WALKS IN AND I INQUIRE ABOUT IT, AND HE SAYS HE SAW SOMETHING ABOUT IT COME ACROSS HIS DESK, BUT NOTHING HAD BEEN DONE ABOUT IT. AT THIS POINT I AM STRESSED...I REQUEST THEY locate this check/ MY MONEY, HE SAYS HE CAN'T, AND HE REPORTS HE...WILL LOOK INTO IT! HE SAYS IT WILL BE THE END OF THE DAY BEFORE HE COULD HAVE A RESPONSE. THIS CK. IS FOR OVER 11K (WRITTEN FROM AN ATTORNEY'S TRUST ACCOUNT) AND THE ONLY THING I HAVE IS SOME ODD LOOKING DEPOSIT SLIP GIVEN TO ME ON FRIDAY.
HE COULDN'T TELL ME WHAT HAD TRANSPIRED. I TOLD HIM, I WOULD BE REPORTING THIS TO THE ATTORNEY GENERAL, THE NEWSPAPER, AND THE POLICE OF WHICH I DID CALL AFTER LEAVING. I WENT BACK INTO THE BRANCH THREE HOURS LATER, TAKING WITH ME A WITNESS, AND THE MANAGER AT THIS TIME SAYS THEY HAD FOUND MY CHECK, WHICH HE HAS ON HIS DESK. HE DOESN'T OFFER ANY EXPLANATION.
HE DOES SEEM ODD, AND DIFFERENT FROM MY HAVING SEEN HIM IN THEIR OLD LOCATION. IN PREVIOUS DEALINGS HE SEEMED IN CONTROL. BUT TODAY, HE SEEMED PERPLEXED AS IF HE WERE WALKING ON EGGSHELLS AFRAID OF REALLY HANDLING THIS SITUATION INTERNALLY.
A CAVEAT TO THIS...AND NOT TO SAY THAT ANY OF THIS RELATES TO THE OTHER BUT---ON FRIDAY THE EMPLOYEES WERE DRESSED IN SOME KIND OF ATTIRE, UNUSUAL TO THE PROFESSIONAL APPEARANCES USUALLY SEEN AT A BANK. ADDITIONALLY, THE TELLERS WERE WEARING THE (COVID) MASKS, IN FACT I COULD NOT UNDERSTAND THE TELLER HANDLING MY TRANSACTION. HER VOICE WAS LOW AND MUFFLED, AND WHEN I EXPRESSED TO HER THAT I COULD NOT HEAR HER CLEARLY...NOTICEABLY THE TELLER BESIDE HER ODDLY STOOD UP, CATCHING MY ATTENTION, TURNED HER BACK IN MY DIRECTION, AND STOOD THERE...I COULD NOT HELP BUT READ...THE BACK OF HER SHIRT ...WHICH HAD IN LARGE PRINT..."BLACK LIVES MATTER". (which is fine, but I did not know this was the stance this business was taking, being that it seems to be so controversial)
This WHOLE experience was really simply unnecessary...I have never witnessed anything like this in dealing with BB&T or any bank for that matter. Needless to say, I am not going to continue to do business with them. It was too much work, too many issues for a simple deposit, having never previously had any issues with any on site transactions. Truly most of my transactions are on line, but still.
Don't walk run far away from this banking establishment. I banked with BB&t for over 20 years without issue. Since they merged and became truest I have had nothing but issues and problems. Zelle payments not being received, not being able to use the mobile app to make deposits, extremely long customer service wait times compounded with clearly call center agents instead of banking employees, and a mobile app leaps and bounds less user friendly and intuitive than the one BB&t used.
Banked with Suntrust for over 20 years. (I'm with the same car insurance company for 47 years, cell phone company 32 years ..... I'm loyal). This switch to Truist has been a nightmare.
Not only is getting someone on the phone next to impossible, the business practices of the new company are anti-consumer, backward thinking, and heartless.
Some background, I used to have over $100k in varies accounts with Suntrust. Unfortunately after a divorce, numerous health set backs, etc. that is no longer the case. I'm now waiting for disability approval and haven't worked in 8 months.
I deposited 2 checks, $1,000 each, on 2/8 via the mobile app. These were from brothers to cover some bills and purchase medication i need. I have been doing this monthly for the past 5 months. Under Suntrust these deposits cleared in 2 days.
But Truist decided to put a hold on these checks. I called Customer. Svc. and was disconnected after a 1 hour hold TWICE before finally getting through. They now tell me the checks will post at 9am on 2/18. This despite the fact the funds have already come out of the accounts they were drawn on! So Truist just wants to draw interest on the money until 2/18.
This new "policy" is going to put me in the hospital. All so they can get a buck off of $2000?
Once the checks clear, I'll be moving to another, more customer friendly bank. Assuming I'm still around to do it.
Shame on you Truist.
I have had endless issues with Truist since the Suntrust merger- Statement balances are not kept up to date, internal transfers have taken DAYS, have no Zelle now, app was down for a while, customer service is limited to only front line assistance, then you must wait for a call back from a manager. Do your research if you consider banking here, BBB has 1.7 of 5 rating FOR A REASON!
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